Privacy Policy

Welcome to Frozen Chilli. Your privacy is important to us.

Frozen Chilli ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, store, and protect the personal data of our website visitors and service users ("you" or "your") in compliance with the General Data Protection Regulation (GDPR).

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the site includes:

a. Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you choose to participate in various activities related to the site, such as online chat and message boards, or fill out contact and quote forms.

b. Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

c. Data from Google Analytics: We use Google Analytics to understand how our website is used. This service tracks site usage and provides information such as referring websites and user actions on the site. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the site to:

• Compile anonymous statistical data and analysis for use internally.
• Monitor and analyze usage and trends to improve your experience with the site.
• Notify you of updates to the site.
• Offer new products, services, and/or recommendations to you.
• Request feedback and contact you about your use of the site.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

b. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

c. Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

d. Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the site. These companies may use information about your visits to our site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

e. Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.

4. Tracking Technologies

Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology.

Website Analytics: We may also partner with selected third-party vendors, such as [Google Analytics], to allow tracking technologies and remarketing services on the site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the site, determine the popularity of certain content and better understand online activity. By accessing the site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

5. Third-Party Websites

The site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the site.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

9. Your Rights Under GDPR

Under GDPR, you have various rights including:

• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information.
• The right to request deletion of your personal information.
• The right to object to processing of your personal data.
• The right to data portability.

10. Changes to Our Privacy Policy

We may update this policy from time to time. The effective date at the top of this policy will be updated accordingly.

11. Email and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: Contacting us using the contact information provided below.